Embalo LLC, a California limited liability company. Contact us at support@getembalo.com.
Embalo is subscription software for keeping a personal record of your own betting activity. You upload images of your own betting slips; the software reads them into a structured record and shows you a history of what you have recorded.
Embalo never accepts a wager, never holds customer funds, never sets or offers odds, and has no commercial or affiliate relationship with any sportsbook or gaming operator. Every figure the product shows describes activity you have already completed. It does not predict outcomes, recommend wagers, or provide betting advice of any kind.
Embalo is not offered to anyone under 21. We ask for date of birth at sign-up and refuse accounts below that age. Your date of birth is destroyed when you delete your account.
| What | Why |
|---|---|
| Email address | Sign-in, password reset, service notices |
| Password, stored hashed | Sign-in. We never store the password itself |
| Date of birth | The 21+ requirement |
| Display name, timezone, currency, odds format | Your preferences |
| Images of betting slips | The core function — see section 6 |
| Bet records: sport, league, selection, odds, stake, payout, profit, status, dates | Your history |
| Notes and labels you type | Optional, and entirely yours |
| Bankroll accounts and transactions | Deposits, withdrawals, balances |
| Messages you send to support, and our replies | Answering you — see section 6 |
We also generate extraction results and confidence scores, audit entries recording significant actions, and session tokens.
We do not collect payment card details — a payment processor handles those and we never see them — contacts, precise location, or advertising identifiers. We do not sell personal information, and we do not share it for cross-context behavioural advertising.
To provide the service you asked for, to keep accounts secure and prevent abuse, to comply with law, and to improve accuracy within the limits described below.
When you upload a photograph of a betting slip, the image is sent to Anthropic and read by an AI model, which returns the structured details. The image leaves our infrastructure to do this. It is not processed only on your device, and not only on our servers.
What limits that:
When you write to support — from the app or by email — you get an automatic acknowledgement, and an AI model helps us draft a reply. To do that, Anthropic receives your message, the earlier messages in the same conversation, and the details of your account needed to answer it: your recent bets, how many slips you have uploaded, and whether any failed to read. It also receives a few earlier replies we sent to other people, as examples of how we write, with names, email addresses and references removed.
The short summary at the top of your Now screen (“In short”) is written by an AI model. To write it, Anthropic receives the figures already shown on that screen: your totals, wins and losses, your results by sport or bet type, how many wins your prices needed to break even, and how your last ten bets compare with the ten before. It does not receive your name, your email address, your slip images or the details of any single bet.
| Processor | What it handles |
|---|---|
| Anthropic | Reads uploaded slip images, drafts replies to support messages, and writes the summary at the top of Now (section 6) |
| Google Workspace | Our business email, including the support mailbox where support messages and replies are kept |
| Our storage provider | Stores slip images until deletion |
| Neon | The database |
| Resend | Password-reset and service email |
| Sports data and statistics services | Scores and prices used to settle bets. They receive fixtures and results — never your identity and never your bets. |
| Our payment processor | Subscription billing. They hold card details; we never see them |
| Apple | App Store distribution and, where used, billing |
| Apple and Expo | Deliver the notifications you allow: the notice's text, and a device address. Nothing else. Notifications are off until you allow them, each kind can be switched off in Account, and the lock screen never shows an amount |
Deleting your account destroys: your email address, your password, your profile including date of birth and display name, every session, every slip image, and every note you wrote.
Deleting your account keeps, with nothing personal left to link them to you: bet rows, bankroll accounts, transactions, and audit entries.
We would rather explain that than hide it. Those remaining rows describe money and actions rather than a person, and they are what makes an audit trail worth having. Your email address is replaced with a random one — not a scrambled version of the original, which would look anonymous while being reversible.
You can access your data — the app exports it — correct it, delete your account, and withdraw consent by deleting.
If you are in California, the CCPA as amended by the CPRA gives you rights to know, delete, correct, and to opt out of the sale or sharing of personal information. We do not sell or share personal information, so there is nothing to opt out of. We will not discriminate against you for exercising any of these.
Write to support@getembalo.com, or delete your account in the app directly.
Passwords are hashed with a modern algorithm and never stored in readable form. Sessions use short-lived tokens, and every session is revoked when a password is reset. Traffic is encrypted in transit. No system is perfectly secure, and we will not claim otherwise.
Embalo is not directed to children, and nobody under 21 may use it.
We will post changes here and update the date above. For material changes to how your data is used, we will tell account holders directly.
support@getembalo.com · Embalo LLC, California